General

1a. Upon accepting a booking a deposit may be required in order to retain the room(s).

1b. This deposit is non-refundable except in the case of a cancellation by the Proprietor for reasons contained in (1e).

1c. Acceptance of a booking, whether in writing or verbally, secured by a deposit or not, will create a legally binding contract between the Dunedin Hotel and the person from whom the booking has been accepted (the Guest).

1d. In the event of a non-arrival or cancellation of the Guest, the Guest shall pay to the Proprietor a cancellation fee. A late cancellation is one which has been made to the Proprietor less than 24 hours prior to the date of the first nights accommodation, the cancellation fee will be 2/3rds of the total cost of the booking, unless the room(s) can be re-let for the same period. For longer term bookings, following receipt of a deposit, the deposit will be non-refundable if the Guest cancels a room(s) or 1 or more nights stay unless the room(s) can be re-let for the same period.

1e. The Proprietor reserves the right to cancel a booking forthright without liability in the event of damage or destruction to the accommodation due to fire or other causes, any shortage of labour or food supplies, or any other obligations in connection with any booking.

Payments

2a. Payment of the bill for accommodation, food and other services shall be made prior to departure.

Prices

3a. All prices for accommodation, food and beverages are all stated in pounds sterling and include VAT. All price increases resulting from Government regulations/legislation or local taxes/charges will be re-charged to the Guest.

Meals

4a. Breakfast paid for by the Guest must be taken within the times stipulated (8.00am to 9.00am) unless another time has been agreed between the Proprietor and the Guest. Details of the normal times will be given to the Guest when checking in. No refund or part refund can be given for breakfast not taken within the times stipulated or agreed.

Loss or damage to Guest’s property

5a The Proprietor does not accept responsibility for loss of or damage to any cash, jewellery or other articles of value.

5b. The Proprietor does not accept responsibility for loss or damage to motor cars or other vehicles of any kind, or any property lost in them.

5c. In the event of negligence on the part of the Proprietor which gives rise to loss or damage to property belonging to a Guest the Proprietors limit of liability will be limited to £100 for any single article and subject to a total of £1000 in the case of any one Guest.

Loss or damage to the Proprietor’s property

6a. Guests shall indemnify the Proprietor for any loss from or damage to the Proprietors property or the furnishings, contents and equipment caused by the wilful act or default of the Guest or persons within their control.

6b. The Guest shall pay the Proprietor on demand the amount required to make good or remedy the damage, or replace any damaged or missing items.

6c. If in the opinion of the Proprietor the Guest or anyone staying with the Guest is not suitable to continue their occupation because of unreasonable behaviour, damage or nuisance to other parties, the Proprietor is entitled to treat the contract as at an end and the Guest may be asked to vacate their room. The Guest will remain liable for the whole cost of the booking and no refund shall be due.

Complaints

7a. If the Guest has a complaint concerning any aspect of the services provided by the Proprietor then it is the duty of the Guest to inform the Proprietor immediately, or as soon as is reasonably practicable and in any event before termination of the stay. It is specifically agreed between the parties that failure by the Guest to notify the Proprietor of any complaint in accordance with the time scale set out will entitle the Proprietor to refuse to entertain the complaint, irrespective of the merits of the complaint.

General points

8a. No cooking or other preparation of food or take-away food should take place in the Guest’s bedroom.

8b. The Proprietor does not allow for food other than that provided by the Proprietor to be consumed on the premises unless by prior arrangement.

8c. The Guest shall not arrange for the delivery of or deliver any goods or materials to the accommodation without prior arrangement with the Proprietor.

8d. The Guest shall not store or place on the premises or on the perimeter any inflammable, combustible or objectionable substances or liquids.

8e. The Dunedin has a strict no smoking policy and any Guest found abusing this rule by smoking on the premises will be asked to leave and will remain liable for the whole cost of the booking and no refund will be given. The Guest will also be charged for any services required to fumigate the room and the dry-cleaning of curtains etc.

8f. Checking-in time is from 3.00pm to 6.00pm but luggage may be left earlier if required but by prior arrangement.

8g. Checking-out time is 10.30am at the latest.


The Dunedin
Alexandra Road
Penzance
Cornwall TR18 4LZ

Tel: 01736-362652
When calling from outside the UK, omit the leading '0' and replace by '+44'